Education
Bachelor of Science in Computer Science from University of Georgia
1984
Career
CBIS, Inc. 1984 - 1989 Technical Support Specialist for local area
network product called Network-OS. Also had duties in sales, training,
presentations and international customer relations.
Quadram 1989 - 1991 Sr. Systems Analyst responsible
for maintaining a multi-server local area network. Included some COBOL
programming, support of accounting department and interactive communications
between sales, accounting and shipping/warehouse departments via fiber
optics technology.
SouthEastern Tape Distributors 1991 - 1994 Director
of MIS responsible for management of computer department, maintaining
in house computer systems & local area network, MIS personnel
staff of three. Also created a laptop program for outside sales force
including daily transmission of sales & reports to corporate,
and uploads of email communications to remote laptop. Creation of
technical documentation & training program. Maintained cleanliness
& functionality of laptops & internal computer hardware and
software. Spearheaded teambuilding & empowerment program corporate
wide, to define multi-departmental needs and oversee selection process
of internal warehouse & shipping software. Maintained corporate
database & accounting systems.
Personalized Computer Learning 1994 - Present: Principal
& Owner of computer training company. Specializing in "easy
to understand" end user training in various Windows applications
including Microsoft Word, Excel, PowerPoint, Explorer, Symantec Act!,
QuickBooks accounting software. Class styles include unique "piano
lesson style training" which involves 2-hour training classes
repeated weekly, (just like piano lessons) in order to maximize learning
and information retention. Other class styles include small group
training customized to the students' level of expertise and product
needs, and large classroom training with a pre-set curriculum.
Ten Key Business Solutions - Current: Beginning
2002, Personalized Computer Learning, Inc. has changed names to Ten-Key
Business Solutions, Inc. The purpose of this name change is to mark
a change in the primary direction of the company. Rather than focusing
strictly on end user training, Ten Key provides a consortium of professionals
who are valued resources to small and medium sized businesses. Currently,
Ten Key includes a Certified QuickBooks ProAdvisor, a professional
application software trainer, an MS-Access database programmer, a
marketing specialist and website design & management specialist.
The future of Ten Key includes management coaching, teambuilding,
local area network & computer systems sales, financial & tax
planning and advertising.
Professional Certifications
Certified QuickBooks® ProAdvisor for QuickBooks® 99, 2000,
2001 & 2002, all versions: Basic, Pro & Premier. Not only
does this signify an advanced level of expertise in this software,
but it also provides clients with discounts on software and supplies.
ProAdvisor access to client data via the Internet provides ability
to train, problem solve, support, backup data and enter data remotely.
ProAdvisor status also provides rapid access to the Intuit's ProAdvisor
Technical Support Hotline.
Personal
Wife, Mother of four children, Entrepreneur, Equestrian, Tom Clancy
fan, Property Investor, 2002 goal to buy land for a small farm.